Client Service Coordinator
The company:
CTI Technology is the fastest, most aggressive, highest performing IT Provider in the Chicagoland area. We are lean, our engineers are brilliant, and our clients do amazing things. We have been in business for 10 years but we have the energy and enthusiasm of a startup. In order to be successful here it's best if you like high adrenaline activities, demand the most from yourself in everything you do, and are ready to work as hard as you play.
The role:
You will be coordinating projects both locally and nationally. This involves constant and open communication with clients, the project team, and vendors. You will coordinate timelines, procure products, and schedule resources accordingly. In addition, you will be accountable to these timelines and the successful completion of the project based on budget and work completed. This role requires a high level of forward thinking and decisiveness. Client experience is our #1 priority. It will start and end with you.
When you are not coordinating projects, you will be coordinating EVERY movement of a highly skilled staff of IT Engineers. They move fast, you have to move faster. You'll route their day, answer their calls, keep them moving around the Chicagoland area smartly, efficiently, and with a smile on your face. We have over a 100 service tickets at any given time. You need to make sure that you know what's going on with those tickets every second of every day.
Requirements:
This job has a high degree of responsibility and authority. We check references, professional and personal. If your references wouldn't refer to you as:
Dynamic, friendly, can talk to anyone, motivated, driven, loyal, creative, competitive, crazy, or some combination of those words, you might want to apply somewhere else. We love people passionate about their hobbies; let your passions come through in your cover letter. Here's the boring part:
Minimum two year degree in business related field
Experience with managing projects to time lines and budgets preferred but not required
Experience with customer service/reservations preferred but not required
Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
Proven analytical skills with ability to ascertain key information and create tickets for and efficient work-flow
Proficient in using Microsoft Office Word, Excel, Outlook
Familiar with IT terminology
Punctual and consistent attendanceEstimated Salary: $20 to $28 per hour based on qualifications.
CTI Technology is the fastest, most aggressive, highest performing IT Provider in the Chicagoland area. We are lean, our engineers are brilliant, and our clients do amazing things. We have been in business for 10 years but we have the energy and enthusiasm of a startup. In order to be successful here it's best if you like high adrenaline activities, demand the most from yourself in everything you do, and are ready to work as hard as you play.
The role:
You will be coordinating projects both locally and nationally. This involves constant and open communication with clients, the project team, and vendors. You will coordinate timelines, procure products, and schedule resources accordingly. In addition, you will be accountable to these timelines and the successful completion of the project based on budget and work completed. This role requires a high level of forward thinking and decisiveness. Client experience is our #1 priority. It will start and end with you.
When you are not coordinating projects, you will be coordinating EVERY movement of a highly skilled staff of IT Engineers. They move fast, you have to move faster. You'll route their day, answer their calls, keep them moving around the Chicagoland area smartly, efficiently, and with a smile on your face. We have over a 100 service tickets at any given time. You need to make sure that you know what's going on with those tickets every second of every day.
Requirements:
This job has a high degree of responsibility and authority. We check references, professional and personal. If your references wouldn't refer to you as:
Dynamic, friendly, can talk to anyone, motivated, driven, loyal, creative, competitive, crazy, or some combination of those words, you might want to apply somewhere else. We love people passionate about their hobbies; let your passions come through in your cover letter. Here's the boring part:
Minimum two year degree in business related field
Experience with managing projects to time lines and budgets preferred but not required
Experience with customer service/reservations preferred but not required
Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
Proven analytical skills with ability to ascertain key information and create tickets for and efficient work-flow
Proficient in using Microsoft Office Word, Excel, Outlook
Familiar with IT terminology
Punctual and consistent attendanceEstimated Salary: $20 to $28 per hour based on qualifications.
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