Business Relationship Manager

Position Title: Business Relationship Manager
Internally this role is referred to as Business Relationship Manager
Position Mandate:
The purpose of this role is to provide comprehensive relationship management and support on-going business development and service/solution opportunities within our current portfolio.

Key Activities Include (but are not limited to):
- Managing the day to day relationship management of key merchants and partnerships including, but not limited to, program modifications/enhancements.
- Acting as the liaison for compliance, product, and operational matters.
- Primary contact for all internal projects requiring support
- Collaborating with Credit or Risk, to resolves any merchant or partner related issues including but not limited to underwriting, fraud, or risk matters.
- Establishing strong relationships with decision makers as well as day to day contacts.
- Sponsorship Agreement Re-Negotiations or Amendments

- 4+ years combined industry and/or sales experience
- Prior ISO/Merchant Services experience highly preferred.
- Proficient MS Office Suite and computer skill
- Must possess excellent organizational skills, interpersonal skills, and ability to interpret and analyze financial data
- Possess clear oral and written communication skills
- Presentation skills and training experience is required
- Ability to prioritize workload and handle multiple projects
- Timely and accurate completion of projects
- Ability to accurately answer clients questions
- Must have the ability to manage activities with a minimal amount of supervision
- Must be a pro-active self-starter and able to operate in a team environment
- Ability to flourish in a fast paced and challenging environment

Special Conditions:
This position is a full time permanent opportunity located in our office in Elgin, Illinois.

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