Customer Service Representative

Company Name:
Newhaven Display Internationl
Newhaven Display is a leading global display company that produces electronic displays for a wide variety of products and applications. Our products include cutting edge LCD, TFT, VFD and OLED technologies.
Newhaven Display is seeking a full-time Customer Service Representative who is career minded and possesses unmatched people skills. This position is for a self-starter willing to contribute as a team player within the sales and customer service sector of the company. The successful candidate will act as a primary contact for inbound/outbound order fulfillment, product inquiries, quotations and work closely with our e-commerce.
We offer an excellent working environment, salary and benefits package including vacation pay, medical, profit sharing and advancement opportunities within the company.
Order placement
-Receive and process customer orders
-Confirm and coordinate shipping instructions
-Issue invoices and follow up on payments
-Coordinate inventory requirements
Pricing / Quotes
-Provide quotations and delivery information
Computer / Database
-Follow up on customer emails
-Monitor daily release schedule
-Coordinate and expedite items with appropriate department
Support Role
-Answer, direct, and filter phone calls
-Provide tracking emails and invoices
-Associate Degree or higher
-MUST have excellent follow-up skills
-Ability to communicate clearly and professionally, both verbally and in writing
-Self-starter and results oriented individual is a must
-Detailed and organizational skills, capable of completing tasks with limited supervision
-Ability to work in high energy and fast paced environment
-Ambition, strong work ethic and willingness to learn
-Experience with multiline telephones
-Experience with MS Word, Excel, Outlook and PowerPoint
-Must have a pleasant, patient and friendly attitude
-Minimum 1 year of related experience
-Experience working directly with customers via phone and email to resolve issues
-Experience with manufacturing, electronics or display technologies is a plus

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