Customer Service Representative- Elgin, IL

Company Name:
Merchants Metals, a division of Oldcastle, is one of the largest manufacturers and distributors of fence systems in the nation with 39 distribution locations, 5 manufacturing facilities and over 600 employees. Merchants Metals has been the contractor's and architect's source of quality fencing and accessories for over 50 years. Our complete line of products includes perimeter security solutions for industrial, commercial and residential applications.
_Job Summary/Duties_
This position is responsible for receiving and processing requests directly from customers and outsides sales personnel (via, telephone, fax, and mail)
Sustain a working technical knowledge of all available Merchants Metals products, generate price quotations in a timely manner
Plan and implement telemarketing and prospecting objectives
Develop and grow outbound call list and territory
Coordinate delivery and pick-up of customer orders
Assist customer with product questions, quotes, ordering, order tracking, complaints and issues with a sense of urgency
Must be able to multi-task with high attention to detail
High school diploma/equivalent or comparable in related experience
Basic math, organizational, and problem solving skills
Working industry knowledge of fencing materials and installation methods
Verbal and written communication skills
Skilled in Microsoft Office
Bilingual in Spanish highly desired
Ability to think independently while successfully functioning in a team environment, with a proven track record of contributing toward team goals
Demonstrated experience in Inventory Control/Materials Replenishing software highly desired
Fencing industry experience is a plus (knowledge of PVC, wood, chain link, Ornamental iron and CNC Router helpful).
Prior warehouse forklift skills a plus
_What Oldcastle Offers You_
Highly competitive base pay
Comprehensive benefits programs
A culture that values opportunity for growth, development and advancement
_About Oldcastle_
Oldcastle has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
Oldcastle is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!
Follow Oldcastle Careers on Facebook, Twitter, Google+, Pinterest, WordPress (Career Blog) and LinkedIn!
Merchants Metals is an Affirmative Action and Equal Opportunity Employer
EOE / M / F / Vet / Disability
Merchants Metals is part of the Oldcastlecareers(TM) network.
City: Elgin
State: Illinois
Postal/Zip Code: 60123

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