Fraud Recovery Specialist -- May 26, 2014 -- (ELG1)

Company Name:
JPMorgan Chase
## Job Description
As a Fraud Recovery Specialist, you play a key role in contributing to the profitability of Chase and directly impacting our bottom line by retaining valued customers and minimizing credit losses resulting from Fraud.
The Fraud Recovery Specialist is responsible for, reducing losses on credit card fraud cases by thoroughly reviewing account and transaction details for recovery opportunities. Working directly with customers and merchants, you will utilize your excellent communication, problem-solving and decision-making skills to provide resolution to customers who have reported fraudulent activity.
Experience in a high-volume, target-driven environment is a plus. The team is very goal-oriented with individual and team goals being a key factor of success. To be successful in this position, you must have a passion for providing quality customer service by consistently projecting a positive and upbeat attitude.
This is a production-oriented, CALL-CENTER position within an office environment. There is no field investigation involved.
In order to be considered for this position you must take and pass the attached online assessment.
This position is located at our Chase Card Services facility at 2500 Westfield Drive in Elgin, Illinois.
During the first six weeks of training, the schedule will be 8:00am - 5:00pm. After training the schedule for this position will be Monday through Friday, 9:00am - 5:30pm.
This position pays $14/hr and starts on May 26, 2014.
JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran.
## Qualifications
At least 1yr of customer service experience
Excellent customer service skills required, including strong oral and written skills
Excellent math/reconciliation skills
Strong analytical skills and attention to detail are required
Demonstrated ability to work in a fast-paced, high-volume environment
Excellent organizational and time-management skills
High level of dependability, self-motivation, and sense of urgency to meet deadlines
Basic PC and keyboarding skills and experience within a Windows environment required
Demonstrated experience working with Microsoft Word and Excel required
Credit card experience preferred; knowledge of current Visa/MasterCard operating rules and regulations is a plus
Job: Fraud
Primary Location: US-IL-Elgin-Chase Card Services/Insurance / 10738
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Employee Status: Regular
Travel: No
Req ID: 140035151

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