Service Coordinator (Extinguisher/Kitchen Suppression Systems)
Elgin, IL Elgin, IL Full-time Full-time Estimated:
$39.
1K - $49.
5K a year Estimated:
$39.
1K - $49.
5K a year 10 days ago 10 days ago 10 days ago Coordinate and schedule routes in an effective and efficient manner for optimum completion with reduction in travel and down time daily for our Extinguisher / Kitchen Suppression Systems Division.
Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
Relay work orders, messages, and information to and from work crews, supervisors, and field inspectors using telephones or tablets Record and maintain files and records of customer requests, work or services performed, changes, expenses, and other dispatch information.
Arrange for necessary repairs to restore service and schedules.
Receive and diagnose all level of service calls in a timely manner.
Daily review of documents for completion, follow-up, or any other required procedure in a timely manner.
Assist in handling customer requests, problems, issues, and complaints for departmental issues that occur.
Performs other duties as assigned.
The ideal candidate will have previous experience in:
Dispatching, scheduling, and/or routing High-touch customer service supporting internal and external customers Some administrative background is a plus Familiarity with greater Chicagoland geography is a plus Experience Required 2 year(s):
Customer Service Preferred 1 year(s):
Dispatching Behaviors Preferred Team Player:
Works well as a member of a group Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Self-Starter:
Inspired to perform without outside help Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization.
Estimated Salary: $20 to $28 per hour based on qualifications.
$39.
1K - $49.
5K a year Estimated:
$39.
1K - $49.
5K a year 10 days ago 10 days ago 10 days ago Coordinate and schedule routes in an effective and efficient manner for optimum completion with reduction in travel and down time daily for our Extinguisher / Kitchen Suppression Systems Division.
Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
Relay work orders, messages, and information to and from work crews, supervisors, and field inspectors using telephones or tablets Record and maintain files and records of customer requests, work or services performed, changes, expenses, and other dispatch information.
Arrange for necessary repairs to restore service and schedules.
Receive and diagnose all level of service calls in a timely manner.
Daily review of documents for completion, follow-up, or any other required procedure in a timely manner.
Assist in handling customer requests, problems, issues, and complaints for departmental issues that occur.
Performs other duties as assigned.
The ideal candidate will have previous experience in:
Dispatching, scheduling, and/or routing High-touch customer service supporting internal and external customers Some administrative background is a plus Familiarity with greater Chicagoland geography is a plus Experience Required 2 year(s):
Customer Service Preferred 1 year(s):
Dispatching Behaviors Preferred Team Player:
Works well as a member of a group Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Self-Starter:
Inspired to perform without outside help Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization.
Estimated Salary: $20 to $28 per hour based on qualifications.
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