Customer Service Representative
Gemini Builds It! Gemini Builds It! Elgin, IL Elgin, IL Full-time Full-time From $17 an hour From $17 an hour 4 days ago 4 days ago 4 days ago We are Gemini, a fast-paced, innovative company that specializes in creating custom framing and display cases, along with the distribution of mouldings and related picture framing supplies.
To view some of our beautiful creations, check out our website at www.
geminibuildsit.
com.
We are currently seeking a Customer Service Representative to join our Client Services Team.
Responsibilities in this role are:
Establish and maintain relationships with customers through phone and email contact.
Coordinate orders from start to finish Receive customer orders via phone, fax, email and/or from sales representatives Ensure the accuracy of measurements and material details May require research of previous order(s) Calculate pricing using pre-established calculators and / or using Excel Call vendors for non-stock item pricing Send orders to customer for approval (drawing and pricing) Place purchase orders and all follow-up (ensure item was received, lead times, etc.
) Coordinate production of orders with production departments Ensure critical details are communicated to customer, production and sales Assist with billing - Check invoices for accuracy; create Bill of Lading; create driver paperwork Enter payment for credit card customers Work with customers who come into the Showroom (appointment and non-appointment) to assist in selecting their order.
Assist others in the office as needed.
Qualifications:
2-3 years of experience in a customer service environment.
Custom Framing Experience a Plus Manufacturing Environment is a plus Math skills - to calculate product measurements.
Analytical - to interpret and determine customer needs.
Computer Knowledge.
PC literate (email, internet).
At least intermediate skills with Word and Excel.
Strong verbal communication skills - pleasant phone voice and manner, excellent grammar.
Strong written communication skills - able to clearly write emails, notes, etc.
Exceptional detail orientation.
Must be able to multi-task and thrive in a fast-paced environment and maintain a strong sense of urgency.
Team oriented - must be willing to assist as needed We offer a fun, fast-paced, and growth-oriented work environment, and a competitive pay and benefits package.
Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Application Question(s):
This is an in-office position with hours Mon - Fri from 8 a.
m.
to 4:
30 p.
m.
Do these hours work for your schedule? Briefly describe any experience you have in a (picture) framing or manufacturing environment.
We require a pre-employment background check and drug screen.
If you are offered a position, are you willing to participate in this process? Please note:
Arrest or conviction is NOT necessarily a bar from employment.
What hourly pay rate are you seeking?
Experience:
Customer service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
To view some of our beautiful creations, check out our website at www.
geminibuildsit.
com.
We are currently seeking a Customer Service Representative to join our Client Services Team.
Responsibilities in this role are:
Establish and maintain relationships with customers through phone and email contact.
Coordinate orders from start to finish Receive customer orders via phone, fax, email and/or from sales representatives Ensure the accuracy of measurements and material details May require research of previous order(s) Calculate pricing using pre-established calculators and / or using Excel Call vendors for non-stock item pricing Send orders to customer for approval (drawing and pricing) Place purchase orders and all follow-up (ensure item was received, lead times, etc.
) Coordinate production of orders with production departments Ensure critical details are communicated to customer, production and sales Assist with billing - Check invoices for accuracy; create Bill of Lading; create driver paperwork Enter payment for credit card customers Work with customers who come into the Showroom (appointment and non-appointment) to assist in selecting their order.
Assist others in the office as needed.
Qualifications:
2-3 years of experience in a customer service environment.
Custom Framing Experience a Plus Manufacturing Environment is a plus Math skills - to calculate product measurements.
Analytical - to interpret and determine customer needs.
Computer Knowledge.
PC literate (email, internet).
At least intermediate skills with Word and Excel.
Strong verbal communication skills - pleasant phone voice and manner, excellent grammar.
Strong written communication skills - able to clearly write emails, notes, etc.
Exceptional detail orientation.
Must be able to multi-task and thrive in a fast-paced environment and maintain a strong sense of urgency.
Team oriented - must be willing to assist as needed We offer a fun, fast-paced, and growth-oriented work environment, and a competitive pay and benefits package.
Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Application Question(s):
This is an in-office position with hours Mon - Fri from 8 a.
m.
to 4:
30 p.
m.
Do these hours work for your schedule? Briefly describe any experience you have in a (picture) framing or manufacturing environment.
We require a pre-employment background check and drug screen.
If you are offered a position, are you willing to participate in this process? Please note:
Arrest or conviction is NOT necessarily a bar from employment.
What hourly pay rate are you seeking?
Experience:
Customer service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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