Customer Service Representative
Insurance Office of America Insurance Office of America Elgin, IL Elgin, IL Full-time Full-time $18 - $22 an hour $18 - $22 an hour 8 days ago 8 days ago 8 days ago We're Insurance Office of America, one of the nation's largest privately held agencies.
IOA was founded in 1988 with the idea that professional client service provided by knowledgeable, caring, and passionate people makes for a winning combination.
Whether working at our home office in suburban Orlando, Florida, one of our branch offices across the US and Northern Ireland, or with one of our subsidiary companies, the continued growth of our nearly 1,300 employees is a testament to our belief that great things start with great people! At IOA, we're driven by our mission and core values.
We work hard, but we have fun too.
Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren't just clich s here - they're a part of who we are.
We believe in helping people grow, develop and achieve their professional goals, so when you join the IOA team you truly become a partner in our shared success.
This position will be working under direct supervision of branch/team leadership and following established industry and company guidelines; assists all branch/team personnel with administrative support; recurring, narrowly defined customer service tasks; and meeting all performance requirements regarding production, quality; and ensuring that no liability with errors or omissions occur.
Customer Service Rep responsibilities include:
Assists with the processing of the following tasks accurately and within the required time frame:
Ordering Loss Runs Issuing ID Cards Issuing Certificates of Insurance Meets all performance requirements regarding production, quality, and service Delivers outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests Data Entry and maintains agency management system and other agency supported systems and carrier/vendor online platforms, ensuring all data entered is complete, clearly presented and well- documented, accurate, and up-to-date Monitors and maintains activity/suspense, taking appropriate action to ensure completion within required time frame Maintains frequent, transparent communication with account team regarding individual and team client service and policy administration activities, ensuring that the account team is fully informed of workload status, questions and/or any errors, discrepancies or changes related to assigned duties and tasks Delivers excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requests Continually stays abreast of all company policies and procedures to ensure good knowledge, execution and compliance of standard operating procedures Continually seeks to improve individual and team performance, including identifying, communicating and adopting best practices Lives and champions IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership Regular and consistent attendance is expected and a necessary component to the job Performs other duties as assigned Qualified candidates will have:
1-3 Years' Related Experience Excellent administrative, multi-tasking, and organizations skills Excellent customer service skills Outstanding verbal/written communication skills PC proficiency, including basic knowledge of MS Office products, including Outlook, Word and Excel Exceptional personal character High School Diploma (or equivalent) Great Reasons to Work at IOA include:
Competitive salaries and bonus earning potential Great benefits, including company paid health insurance Paid time off for holidays, vacations, and sick time 401K with an employer match Participation in our employee stock plan Opportunities for professional growth and career progression A culture that emphasizes respect for every individual Company commitment to work/family life balance and community service Teammates who share your drive for excellence Knowing every day you are helping our clients protect their families and businesses If you're ready to take a leap forward in your career, please click below to apply.
Any candidates meeting the qualification requirements for the Customer Service Representative position will be contacted.
We're looking forward to hearing from you! IOA is an Equal Opportunity Employer, and has been recognized as a great place to work by Business Insurance magazine, Florida Trend, and the Orlando Sentinel.
To learn more, please visit us at www.
ioausa.
com.
Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Elgin, IL 60123:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Excel:
2 years (Preferred) Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
IOA was founded in 1988 with the idea that professional client service provided by knowledgeable, caring, and passionate people makes for a winning combination.
Whether working at our home office in suburban Orlando, Florida, one of our branch offices across the US and Northern Ireland, or with one of our subsidiary companies, the continued growth of our nearly 1,300 employees is a testament to our belief that great things start with great people! At IOA, we're driven by our mission and core values.
We work hard, but we have fun too.
Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren't just clich s here - they're a part of who we are.
We believe in helping people grow, develop and achieve their professional goals, so when you join the IOA team you truly become a partner in our shared success.
This position will be working under direct supervision of branch/team leadership and following established industry and company guidelines; assists all branch/team personnel with administrative support; recurring, narrowly defined customer service tasks; and meeting all performance requirements regarding production, quality; and ensuring that no liability with errors or omissions occur.
Customer Service Rep responsibilities include:
Assists with the processing of the following tasks accurately and within the required time frame:
Ordering Loss Runs Issuing ID Cards Issuing Certificates of Insurance Meets all performance requirements regarding production, quality, and service Delivers outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests Data Entry and maintains agency management system and other agency supported systems and carrier/vendor online platforms, ensuring all data entered is complete, clearly presented and well- documented, accurate, and up-to-date Monitors and maintains activity/suspense, taking appropriate action to ensure completion within required time frame Maintains frequent, transparent communication with account team regarding individual and team client service and policy administration activities, ensuring that the account team is fully informed of workload status, questions and/or any errors, discrepancies or changes related to assigned duties and tasks Delivers excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requests Continually stays abreast of all company policies and procedures to ensure good knowledge, execution and compliance of standard operating procedures Continually seeks to improve individual and team performance, including identifying, communicating and adopting best practices Lives and champions IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership Regular and consistent attendance is expected and a necessary component to the job Performs other duties as assigned Qualified candidates will have:
1-3 Years' Related Experience Excellent administrative, multi-tasking, and organizations skills Excellent customer service skills Outstanding verbal/written communication skills PC proficiency, including basic knowledge of MS Office products, including Outlook, Word and Excel Exceptional personal character High School Diploma (or equivalent) Great Reasons to Work at IOA include:
Competitive salaries and bonus earning potential Great benefits, including company paid health insurance Paid time off for holidays, vacations, and sick time 401K with an employer match Participation in our employee stock plan Opportunities for professional growth and career progression A culture that emphasizes respect for every individual Company commitment to work/family life balance and community service Teammates who share your drive for excellence Knowing every day you are helping our clients protect their families and businesses If you're ready to take a leap forward in your career, please click below to apply.
Any candidates meeting the qualification requirements for the Customer Service Representative position will be contacted.
We're looking forward to hearing from you! IOA is an Equal Opportunity Employer, and has been recognized as a great place to work by Business Insurance magazine, Florida Trend, and the Orlando Sentinel.
To learn more, please visit us at www.
ioausa.
com.
Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Elgin, IL 60123:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Excel:
2 years (Preferred) Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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